Frequently Asked Questions
Everything you need to know about our high-performance gear and services.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear sooner.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Items must be in their original condition to qualify for a full refund.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and inseam to compare against our technical fit charts.
Are your waterproof jackets covered by a warranty?
Yes, all Mountain Equipment technical outerwear comes with a limited lifetime warranty against manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
How should I care for my down-insulated garments?
To maintain loft and warmth, we recommend machine washing on a gentle cycle with down-specific detergent and tumble drying on low heat with clean tennis balls.