Returns & Exchanges
At Mountain Equipment, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unworn apparel and equipment. Items must be returned in their original condition with all tags attached to ensure a full refund or seamless exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all original tags and labels are still attached to the products.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing